Distelnova - Window cleaning in Malaysia for homes and offices

Acceptance of Terms

By accessing or booking services through distelnova.sbs, you agree to these terms and our privacy practices. If you disagree, please do not use the site. Your continued interaction means acceptance of all listed provisions.

Definitions

Key terms used in this agreement are defined here for clarity.

"Service" means any window cleaning provided by our team, including communication and follow-up.

"User" refers to any visitor, client, or party submitting information or making a booking request through the site.

"Personal Data" includes identifying, contact, and booking details collected for business purposes.

"Site" refers to distelnova.sbs, our team, and communication platforms offered online.

Using Our Services

Window cleaning is provided as described on our site. We will make every effort to deliver on your booking as agreed, adapting to site conditions where needed.

Eligibility

Our services are available to Malaysian residents or businesses aged 18 or above. By using our site, you confirm you are legally permitted to contract for services.

Under 18s require parental or guardian consent to arrange services.

Your Responsibilities

To ensure a safe and efficient experience, users are expected to observe the following guidelines.

Provide accurate booking and contact information for arranging site visits or follow-ups.

Communicate property specifics, access instructions, and any unique needs upfront.

Allow timely access for our crews on scheduled cleaning days.

Use our services only for lawful purposes as outlined in these terms.

Prohibited Uses

Do not misuse this site or our window cleaning services.

Using the site to submit unlawful or fraudulent information, including false identities or payment data.

Attempting unauthorized access to backend systems, or engaging in disruptive activities.

Copying, modifying, or distributing site content or intellectual property without written consent.

Interfering with service delivery or endangering team members on-site.

Sending viruses, spam, or malicious software via our communication channels.

Intellectual Property

All website content—including branding, text, images, and service descriptions—is the intellectual property of distelnova.sbs or used with permission. No content may be reused without authorization. Proprietary rights are strictly enforced in accordance with Malaysian law.

User Submissions

Any information, requests, or feedback you share can be used to provide and improve window cleaning services.

Rights to Submitted Content

By submitting requests or feedback, you grant us the authority to use, store, and process that content for service delivery and site improvement.

Privacy and Data Security

We safeguard your data according to the standards described in our privacy policy. For details on personal data usage, see our privacy document available on the website.

View Privacy Policy

Important Disclaimer and Warnings

The information on this website is for guidance only and not professional advice.

Service Limitations

Window cleaning outcomes depend on several factors including property structure and weather conditions. Results may vary between buildings and appointments.

Liability Limitation

distelnova.sbs will not be responsible for incidental or indirect damages resulting from service delays, missed appointments, or unavoidable events.

Indemnification

You agree to hold distelnova.sbs harmless against any claims, losses, or damages resulting from misuse or breach of these terms.

Dispute Resolution Process

Disputes should be addressed through open communication first. Contact us to resolve any issues related to service, booking, or payments.

Arbitration

If direct negotiation fails, parties may agree to resolve disputes through arbitration regulated by Malaysian law.

This does not affect your other statutory rights.

Online Dispute Resolution

Online dispute resolution procedures are available for clients who prefer digital communications. Details can be found on the support page.

Go to Support Page

Severability

If any term is found invalid, it does not affect the validity of remaining provisions of these terms.

Entire Agreement Statement

This document constitutes the full agreement between you and distelnova.sbs for window cleaning services. Other written or oral agreements are superseded herein.

Applicable Law and Jurisdiction

These terms are governed by the laws of Malaysia. Any disputes will be handled in Kuala Lumpur courts unless otherwise agreed.

Termination

We may suspend or discontinue access to our services or website for violations of these terms or unlawful activity, without prior notice if needed.

Changes

Terms may change at any time. Continued use of services means continued agreement to the revised terms, so please check here for updates.

Contact Information for Questions

For any queries regarding these terms or your rights, please reach out to our support team.

Support Email: content@distelnova.sbs

Phone: +60 87-293 0017

Address: 10100, Jalan Dr Lim Chwee Leong, George Town, Penang Malaysia

Terms and Conditions for Service Use