Privacy Policy Statement

This privacy policy explains how we collect, use, and protect your data when you interact with window cleaning services from distelnova.sbs.

Information We Collect

To provide and improve our services, we collect some personal and usage data through our website and communications.

• Personal identification data, such as name, email address, phone number, and postal address when you fill out contact or booking forms.
• Service usage details, appointment preferences, and special requests you share with us for customized cleaning.
• Technical website data including IP address, device type, browser, cookies, and visit logs.
• Correspondence sent to our support team, including feedback, bookings, and service-related queries.

How We Use Data

We only use your personal information to deliver, enhance, and communicate about our window cleaning services.

• Scheduling appointments and responding to your service requests promptly and accurately.
• Improving customer service by analyzing feedback and communication for better support.
• Sending service confirmations, reminders, or relevant updates about bookings and our process.
• Maintaining website security, optimizing user experience, and addressing system errors as needed.

Our Legal Basis

Processing your data is based on your consent and our obligation to provide services safely and effectively.

By providing personal details, you allow us to use this information for the stated purposes and to fulfill service responsibilities as outlined under Malaysian law.

Information Sharing

Your information is only shared when necessary for service delivery, legal compliance, or security.

• With team members or contractors directly involved in preparing or providing window cleaning to your property.
• With technology partners for site hosting, email communication, and appointment handling.
• With authorities if required by Malaysian law or in response to lawful requests for information.

Data Security

We use suitable security practices to help keep your data safe, including secure access controls, encrypted connections, and regular reviews of storage systems. Though we work to protect your information, no online data transfer method is fully secure. We recommend you use caution when submitting sensitive information online.

Your Rights

You have rights over your personal information under Malaysia’s data laws.

• Request access to your stored data and correct any inaccuracies you find.
• Request deletion of your information except when needed for regulatory or service obligations.
• Object to or restrict some data processing, subject to applicable regulations.
• Withdraw your consent for non-essential communication or marketing at any time.

Cookies Use

We use cookies to remember your preferences, analyze site visits, and help improve our service. See our cookie policy for more details on the types and controls available.

See Cookie Policy See Cookie Policy

Contact Us

Questions or requests about this privacy policy or your data rights? Our support team is here to assist.

Policy Updates and Changes

We revise this policy as needed. Please check here for updates—for example, when we add new features or must meet legal obligations.